Frequently Asked Questions
Everything you need to know about your xTool experience.
What is the standard shipping timeframe for xTool machines?
Orders for in-stock laser cutters and engravers typically ship within 1-3 business days. Delivery times vary by region but generally range from 3-7 business days via standard ground shipping.
Does xTool offer a warranty on its hardware?
Yes, all xTool machines come with a 12-month limited warranty covering manufacturing defects. Consumable parts like laser lenses and mirrors have specific coverage periods based on usage.
What is your return policy for open-box electronics?
We offer a 30-day return policy. If the machine is unopened, you are eligible for a full refund. For opened machines, a restocking fee may apply, and the item must be returned in its original packaging with all accessories.
Is xTool Creative Space (XCS) software free to use?
Absolutely. xTool Creative Space is our proprietary, all-in-one software provided for free to all xTool users, supporting Windows, macOS, iPad, and mobile platforms.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna or Affirm for eligible customers.
How can I get technical support if my machine isn't working?
You can reach our technical support team via live chat on our website or by submitting a ticket through our Support Center. We also provide extensive video tutorials and a community forum for troubleshooting.