Returns & Exchanges

At xTool, we stand by the quality of our laser cutters and engravers with a comprehensive 30-day return policy to ensure your complete satisfaction. If you are not satisfied with your purchase, we offer a straightforward process for returns and exchanges on all eligible electronic hardware.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and protective foam to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days.